Kevin B. Reed

One thing I've found helpful is, no matter how vast your experience and skills may be in any particular area, it's important to know what you don't know. No man or woman is an island and you must be able to leverage the talents around you to optimize results. In this regard it is also advantageous to recognize when outsourcing a task is more cost effective than trying to do it in house. Through my experience as a cost reduction and revenue advisor who focuses a lot of effort in the healthcare space, I've found specialized experts that can have a major impact on lowering expenses and increasing revenue. This allows healthcare leaders resources to focus more on efforts to deliver exceptional patient care and improve outcomes.

Seeing clear and consistent customer service standards to be utilized by all staff creates a customer- centric experience that will lead to positive outcomes and repeat business. The concept is quite simile. Put yourself in the customer's position and ensure that in each interaction you engage with and assist the customer in a manner you would expect to receive. It's a simple as "Do into others as you would have them do unto you". Those that embrace that approach and commit to it deliver above expectations each and every time.

In addition to PMS there are instances where other systems are used that may not communicate with one another, such as calendars, email, shared spreadsheets, bookkeeping systems, and other areas where manual tasks not only consume a sizeable allotment of resources in the form of time & labor, but also increase the probability of data entry error. Efficiency and productivity can be greatly improved by undergoing an automation assessment of all business processes. Healthcare is an area where such an assessment can identify opportunities, clearly identify ROI and time/labor savings, and free up more time to devote to what is most important, providing quality care to patients. Business Process Automation has to be part of the conversation.

A personalized learning and evaluation approach can best be utilized by pairing those with the expertise to evaluate and an automated learning platform that confirms to the individual learner. I recognize I lean heavily toward AI learning in my responses, but having seen its capabilities it is important to consider it as a viable and cost-effective option

Your training and development approach should continuously be evaluated to determine its effectiveness. If manual resources are used there will be considerable costs associated with altering programs to achieve desired goals. This is why I believe the AI shortish is the best option. The provider that I work with has an annual fee and seat license price point that makes it affordable for most organizations.

If AI is utilized, monitoring progress by having clear benchmarks will ensure efficient development. If for some reason an AI solution fails to meet goals the organization can proceed with a traditional classroom and computer-based training approach. The only flaw here is that it is a "one size fits all approach" that doesn't take into account the individual's best method of learning.